Refund Policy

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or an exchange, you can contact us at zilizart@hotmail.com. If your request in accepted we will send you further information on how and where to send your package. Only items that have requested a return first will be accepted. The customer will be responsible for the shopping cost for the exchange/and or return. There is another cost to ship the new item back to you. We are not responsible for any lost packages during the return process. We highly recommend you insure your package and provide us with a tracking number.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus the shipping costs and tax fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Lost or Stolen Goods
We are not responsible for lost or stolen goods after they appear as delivered. In every other case, please contact us at zilizart@hotmail.com so we can process the issue and offer a solution.